Xilnex Holdings Sdn Bhd [Company No.:799832-T (200701041800) ] (hereinafter referred to as “Xilnex” or “the Company”) respects the privacy of our customer’s personal data, and we will only collect, record, hold, store and use your personal information pursuant to the Personal Data Protection Act 2010 (hereinafter referred to as the “PDPA”) where it is necessary for us to do so and is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. The term “personal data”, “data” and “processing” shall have the meaning as is prescribed in the PDPA.

You can visit our website, www.xilnex.com and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“Xilnex account”) with us on our website and have logged on with your username and password.

If you have any comments, suggestions or reviews, please leave a message at our online address stated above or contact us at:-

Description and Collection of Personal Data

The personal data that Xilnex collects consists of and are from various sources, such as:-

• In your application to open an account with Xilnex and in all supporting documents submitted;
• In your application to Xilnex for credit facility and in all supporting documents submitted;
• Notifications to update your personal data; and
• Publicly available informations.

• Name
• NRIC/Passport Number
• Delivery Address
• Email Address
• Date of Birth (Optional)
• Gender (Optional)
• Telephone Number
• Company Name
• Company Registration No.
• Company’s Address

You can access and update your personal information at anytime on the Xilnex Website.

Processing and Disclosure of Customer’s Personal Data

The personal data Xilnex collects is being processed by Xilnex for the following purposes:- to process your application to open an account with Xilnex;

• to process your request for credit facilities, which may include credit checks with credit bureaus;
• to facilitate your use of the Services and/or access to the Platform (Xilnex)
• to process your orders submitted through the Platform, from our Principals (Supplier)
• to perform activities, including but not limited to processing of sales orders, deliveries, collection of goods, visitations or calls scheduling by sales or customer service personnel, market research and statistical and benchmarking analysis;
• to facilitate the Company and our Principal’s client relationship with you, enabling us to contact you, to respond to any and all of your enquiries or complaints, to send you notices and announcements, to provide you with information relating to services and goods;
• to support our business, financial and risk monitoring, planning and decision making;
• to facilitate compliance with any laws, rules or regulations applicable to the conduct of our business to prevent any fraud or illegal activities, or to enforce or defend any of the Company’s rights;
• to comply and disclose your personal data under the requirement of applicable laws, court orders, tribunals, reports to relevant government authorities and regulatory bodies and to assist with any government agencies or bureaus or bodies including but not limited for the purpose of police or regulatory investigation;
• to be disclosed to Xilnex, any parent or subsidiary companies, related and/or associated companies as part of corporate reporting and corporate governance; and
• For such other purposes for which you have specifically authorised us to do so.

If you believe that your privacy have been breached by any parties, please contact Customer Service immediately and we will seek to resolve the issue as soon as possible.

Please note that the accuracy of your personal information provided to us is of utmost importance. You are responsible for informing us about changes to your personal information or in the event you believe that the current information we have about you is inaccurate, incomplete, misleading or not up-to-date.

You can access and update your personal information at anytime on the Xilnex Website.

Collection of Computer Data

Xilnex or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you use our services and/or visit Xilnex.

When you visit Xilnex, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

• Your computer’s IP address
• Browser type
• Webpage you were visiting before you came to our website
• The pages within Xilnex that you visit
• The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

Transfer and Sharing of Data

Xilnex assures you that any data processing, sharing, disclosure or transfers to its parent/subsidiary companies, related and/or associated companies, Principals, relevant third parties, and or Service Providers are all under a duty of confidentiality to keep such data confidential and the use of your information shall be kept to the minimum required for the intended purposes and conduct of business.